Refund policy
RETURN POLICY
We want you to be happy with your purchase. If you’re not happy for any reason, you can return your items.
In order for a refund to take place, these four conditions need to apply:
1- Contact us first:
Write to us at contact@liveholos.com to authorize the return and get shipping instructions. If you return an item without contacting us first, the return will not be processed and a refund will not be allocated.
2- Return within 30 days:
If the items you ordered are not what you expected, we will gladly refund your order within 30 days following the delivery date.
3- Return new items only:
In the case of food, the packaging must be unopened. All returned items must be unused and in the same condition as they were received.
4- Some items can not be returned:
All clearance items, gift cards and HOLOS jars are final sale items and cannot be returned or exchanged. Please note that if the above four conditions are not met, the refund will not be processed.
SHIPPING COSTS
You will be responsible for paying shipping costs for returning your item. The shipping process is out of our hands and we can not guarantee that we will receive your returned item. If you are shipping an item over 75$, you should consider using a trackable shipping service or purchasing shipping insurance."
TIME TO PROCESS A RETURN
We work hard to process your returns as quickly as possible. Please allow up to 15 business days once the return package has been delivered to us. Once your return is processed, you will receive a confirmation email and a refund will be issued to your original method of payment. Please note that it may take up to 15 business days for the return credit to be posted to your bank statement. We appreciate your patience and we will update you every step of the way.
QUALITY ISSUE WITH ITEMS
If you have any concerns about our products, start by contacting us at contact@liveholos.com.
LATE OR MISSING REFUNDS (if applicable)
If after 15 days of receiving the refund email confirmation, you still haven’t received a refund, start by contacting your bank or credit card company. The refund may be processed, but not yet visible on your bank paper or online statement.
Your bank or credit card company will be able to confirm the information. If your bank or credit card company confirms that you still have not received your refund yet, please contact us at contact@liveholos.com.
We want you to be happy with your purchase. If you’re not happy for any reason, you can return your items.
In order for a refund to take place, these four conditions need to apply:
1- Contact us first:
Write to us at contact@liveholos.com to authorize the return and get shipping instructions. If you return an item without contacting us first, the return will not be processed and a refund will not be allocated.
2- Return within 30 days:
If the items you ordered are not what you expected, we will gladly refund your order within 30 days following the delivery date.
3- Return new items only:
In the case of food, the packaging must be unopened. All returned items must be unused and in the same condition as they were received.
4- Some items can not be returned:
All clearance items, gift cards and HOLOS jars are final sale items and cannot be returned or exchanged. Please note that if the above four conditions are not met, the refund will not be processed.
SHIPPING COSTS
You will be responsible for paying shipping costs for returning your item. The shipping process is out of our hands and we can not guarantee that we will receive your returned item. If you are shipping an item over 75$, you should consider using a trackable shipping service or purchasing shipping insurance."
TIME TO PROCESS A RETURN
We work hard to process your returns as quickly as possible. Please allow up to 15 business days once the return package has been delivered to us. Once your return is processed, you will receive a confirmation email and a refund will be issued to your original method of payment. Please note that it may take up to 15 business days for the return credit to be posted to your bank statement. We appreciate your patience and we will update you every step of the way.
QUALITY ISSUE WITH ITEMS
If you have any concerns about our products, start by contacting us at contact@liveholos.com.
LATE OR MISSING REFUNDS (if applicable)
If after 15 days of receiving the refund email confirmation, you still haven’t received a refund, start by contacting your bank or credit card company. The refund may be processed, but not yet visible on your bank paper or online statement.
Your bank or credit card company will be able to confirm the information. If your bank or credit card company confirms that you still have not received your refund yet, please contact us at contact@liveholos.com.